We will aim at repairing your unit onsite including checking connections and setup of your unit. But if it has an internal electronic part failure, we will have to collect the unit for workshop repair and inspection (Our customer services will advise you of this when you discuss your enquiry with us).
We charge a callout fee (incl. VAT which varies on your location and the size of the unit) but it also go towards the repair of your unit. For this callout fee, we will come to collect your device and take it to the workshop for diagnosing and repair. If the set is repairable within this fee, we would simply carry out the repair and return the unit to you within 3 to 4 working days. In cases where the part is not repairable, then we will simply give you an estimate for the repair. If you decide to go ahead with the repair quote then your callout fee will be deducted from the total balance and you will pay the difference on delivery.
You may also drop the TV or DVD unit in our workshop for repair, the process mentioned above will remain the same but we charge £75 (incl. VAT) for diagnosing the fault that also covers any simple and straightforward repair on your unit.
Our business model is quite simple: High volume – lower margin. That way we can repair your set at a reasonable cost. Our aim is to repair your old device so you do not have to spend an hefty amount towards a new one. Check our Frequently Asked Questions page for more info.
Note: Our Callout Fees / Diagnosis Fees are not-refundable. Please check our Refund Policy.